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848-200-8957

We provide our clients with a 360บ view
of how their marketing, operations and client experiences impact their bottom line.
We then develop a plan for
NEXT LEVEL BUSINESS DEVELOPMENT.

 

WELCOME

We provide the insight you need for growth.

For over 25 years, with extraordinary business acumen, we have provided NEXT LEVEL BUSINESS DEVELOPMENT services to a client base that spans multiple industries ranging from start-ups to franchise organizations, small businesses and Fortune 500 companies.

Our firm is comprised of efficiency experts in marketing, communications, operations and business development. We work with your executive team, internal resources and external vendor partners to fully support your growth initiatives. We participate in strategic planning meetings, gather competitive intelligence, and provide customer touch point performance evaluations. Then we create communications, marketing and advertising plans that are specifically designed to boost revenue and create better visibility.

 

We offer high-end agency work at a fraction of the cost.

We believe that when your business thrives, so too, does the community. Touch Point Consulting offers high-end agency work at a fraction of the cost. Your NEXT LEVEL BUSINESS DEVELOPMENT plan is a flat rate determined on the scope of your needs at the initial meeting. You can then select flat rate retained services that are hourly, weekly or monthly based on the capacity that you need us to work . . . independently or in conjunction with your team to implement your plan and prepare deliverables. Call today to learn how we can deliver a plan to improve your client touch points and take your organization to the next level of business development.
 



Case in point:
The StarbucksSuccess Story

 


Starbucks
is an industry leader who mastered the complete 360ฐ approach to customer touch points, which is the basis of its short and long-term success.
  • Attracting customers through pre-engagement marketing and communication tactics
  • Driving revenue through superior customer engagement and employing friendly knowledgeable staff
  • Building extraordinary customer loyalty and retention through post-engagement communication

 

ABOUT US

 

We create turn-key programs that improve every touch point with your customers.

It's our business to understand your business. A session with Touch Point Consulting will empower you with a plan and approach for business growth. First we schedule a complimentary meeting to determine where we can add value, and if we can be the right fit for your organization's needs.

Next, once engaged, we research and create a flat rate NEXT LEVEL BUSINESS DEVELOPMENT plan providing you with a
360 evaluation of your customer touch points, and how they are having an impact on your bottom line.

By carefully reviewing each area of your organization's touch points
(
pre-engagement experience, engagement and post-engagement experience) a NEXT LEVEL BUSINESS DEVELOPMENT plan can be created outlining necessary improvements.

Your delivered plan will:

  • Define New Revenue Opportunities
  • Identify Cost-Savings Opportunities
  • Outline Competitive Advantages
  • Suggest Branding & Positioning Improvements
 

A 360บ Approach
To Customer Touch Points

EXPERIENCE

We plan for your immediate and long-term growth goals.

Your business will be in good company. Our 25 year client base spans major industries, including automotive, agriculture, chemical, construction, defense, education, energy, financial services, food, healthcare, hospitality, information, insurance, legal, manufacturing, mass media, retail, telecommunications, and travel.

  • Alberta Smyth
  • Allegra Print & Imaging
  • Allenwood General Store
  • Allentown, NJ Chamber of Commerce
  • All State Investigations
  • Allied Dental
  • American Construction
  • Ann Taylor Corp.
  • ASI Group USA
  • Berlitz International
  • BeginYour.com
  • Bioguard
  • BioLab, Inc.
  • Brian's Autos
  • Bucks Life Magazine
  • Burke Pump
  • Catholic Charities
  • Christine Granta, CPA
  • Club Metro, USA Franchise
  • Corim Coffee
  • Colts Neck Polo Association
  • Creative Agency
  • DeSantis Trucking
  • Elvina's Catering
  • Etre Day Spa
  • Emley's Hill Church
  • ETS
  • Foundation to Save the Jersey Shore
  • Gilette Marketing
  • Girl Scouts of Western Monmouth County
  • Great Lakes Chemical Corp.
  • Grinnell Block
  • Hampton Forge, Ltd.
  • JBA Architects
  • Jersey Mike's Franchise Systems, Inc.
  • Jersey Shore Business Report
  • Jersey Shore Woman Magazine
  • JD Foundation
  • Joanne Custom Finishing
  • Kara Homes
  • KMB Design Group, LLC
  • Matlen Silver
  • MediVault
  • MegaSoft
  • Merck
  • Mental Health Assoc. of Monmouth County
  • Merle Norman
  • Meridian Healthcare
  • Merrill Lynch
  • Michael Stumpf and Associates
  • Monmouth County Food Bank
  • Monmouth Test Preparatory Services
  • Monmouth University
  • Monmouth University Library Association
  • Monmouth Park Charities
  • Monmouth County SPCA
  • MRB Insurance Company
  • My Pour Pal
  • NeedMe.com
  • NJSA
  • Nu Wav & Net Wav Marketing
  • Oasis Foods Company
  • Open Space Pace Organization
  • Palace Tours
  • Pasch Realty
  • Pie Promotions
  • Pierre Chocolate
  • Polo Life Magazine
  • Proforma
  • Prudential
  • Riding High Farm
  • Rita's Water Ice Franchise Company
  • Rosetta Marketing
  • RSSI GlobeTech
  • Rumson Football Touchdown Club
  • RTS Training
  • Shore Construction and Design, Inc.
  • SMI
  • South Paw
  • Stafford Smith Realty
  • Stonehouse, Virginia
  • Tarantin Tank
  • The Creative Group
  • The Main Events
  • Tinicum Park Polo Club
  • Tiny World Nursery School
  • Travel Daddy
  • United Way Foundation
  • Vipar
  • Vizzini
  • Vytran Corporation

  • Woods Fine Furniture
  • Wooley Homestead Restoration
  • Women's Living Magazine
  • World Builders
  • World Development Group
  • YMCA Monmouth County
  • Zenith Marketing Group
  • ZooToo.com

 

WORKING WITH US

We deliver solutions to your greatest challenges.

Now more than ever, it's critical for you as a business leader to conduct a quarterly status review of your organization. Touch Point Consulting (TPC) takes your business to the next level of growth with an objective 360ฐ evaluation of how your marketing, operations and customer experiences are impacting your bottom line against your industry competitors. Our programs are designed to boost revenue, identify cost-savings opportunities, improve operating efficiencies and create better business visibility in your market place with:

  • Strategic marketing

  • Brand development

  • Competitive intelligence

  • Customer experience improvement

  • Operating infrastructure enhancements

  • New business development in vertical and horizontal markets


 

 

We implement positive change.

Within 1 week of meeting with you and your staff, we will deliver a NEXT LEVEL BUSINESS DEVELOPMENT plan that will outline specific tactics that can be taken to improve your marketing, operations and customer experience. Once delivered, your organization has a plan that reveals how each touch point is impacting your bottom line. Using your evaluation plan, you can select the tactics to be pursued, and we will provide you with an actionable agenda. From there, your action plan for next level development is identified and ready for implementation by your team or ours. TPC team members can provide you with the added support you need to implement each aspect of your plan. We will work independently or seamlessly with your in-house staff, allowing you and your team to stay focused on the tasks at hand while we:

  • Produce project deliverables independently and/or in conjunction with your internal staff

  • Manage internal resources and related outside vendors to meet plan milestones

  • Provide timely reporting related to the plan's business development goals

 

SERVICES

We work independently or in conjunction with your in-house team.

We're here to continually support you and your staff through each area of improvement that you're ready to implement. We can support your in-house staff, ensuring that they meet critical milestones for plan execution, or we will provide complete turn-key delivery of all programs with on time management at flat hourly, daily or monthly rates to fit your budget.

PRE-ENGAGEMENT EXPERIENCE

 

ENGAGEMENT EXPERIENCE

 

POST-ENGAGEMENT EXPERIENCE


 
 


 

 
 

MARKETING & ADVERTISING

 

CUSTOMER EXPERIENCE

 

OPERATIONS & DATA MANAGEMENT

  • Industry Insight & Competitive Intelligence Reports
  • Business Copywriting & Brand Repositioning
  • Refresh Customer Facing & Corporate Collateral
  • National & Local Marketing Campaigns
  • Quarterly Strategic Marketing Plans/ Budgeting
  • Product, Service & Brand Awareness Evaluations
  • Universal Theme & Messaging Consistency
  • Radio, TV Commercial & Outdoor Ad Development
  • Design Refresh & Development of Online Content
  • Organic SEO Strategies
  • Email Blast/Social Media Campaign Creation
  • Direct Mail Campaigns Development
  • B2B Marketing & Relationship Building
  • Segmented & Cross Media Marketing Tactics
 
 
  • Customer Environment Experience Creation
  • POS Display Design
  • Signs, Banners & Tradeshow Element Design
  • Retail Customer Traffic Flow
  • Customer/Staff Interaction Communication
  • Customer Retention Program Creation
  • Staff Training Tools
  • Customer Service Performance Evaluations
  • Follow-Up Customer Service Program
  • Product/Service Quality & Longevity Evaluations
  • Loyalty Program Development for Referrals
  • Loyalty Program Tracking
  • Ease of Product & Service Access by Customers
   • Billing Processes & Efficiencies Evaluations
 
 
  • Cost Savings Analysis
  • ROI of Channels/Vehicles for Brand Awareness
  • Sales Team Effectiveness Evaluations
  • Product/Service Performance Evaluations
  • Gift Card Program & Operating System Creation
  • Response Tracking Evaluation & Development
  • Workflow Process Efficiencies
  • Sales Verticals Evaluations & Strategic Planning
  • Identify New Product Development Needs
  • Online Ordering & Collateral Management
  • Vendor Coordination & Procurement
  • Employee Training Tools
  • Employee Responsibility Efficiency Evaluations
   • New Product Development & Market Placement
 
 
 
ENVIRONMENTS

 

We can create or put the finishing touches on your customer environment experience.

For our brick and mortar clients, the customer experience begins the moment a person enters the parking lot.  What is the impression - the impact that your grounds, building exterior, interior paint colors, decor and space flow create in the mind of an existing or potential customer? We work with landscape architects, commercial interior designers, visual merchandisers and professional builders who specialize in retrofitting existing spaces to ensure that your brand, message and professionalism is reflected in the environment that your customers will decide how they will spend their money with you and on your products.

TPC team members can provide:

  • Initial impression space evaluations

  • Competitor space analysis

  • Collective master plan recommendations for improvements to exteriors and interiors by licensed industry experts
     



Case in point:
The Jersey Mike'sSuccess Story

 

Jersey Mike's
is another example of a franchise industry leader who mastered the complete 360ฐ approach to customer touch points, which is the basis of their organization's short and long-term success.
  • Attracting customers through pre-engagement marketing and communication tactics
  • Driving revenue through superior customer engagement and employing friendly knowledgeable staff
  • Building extraordinary customer loyalty and retention through post-engagement communication

Learn why their customer experience environment created the brand.

The People:
Jersey Mike's  employees are polished and pleasant, providing unparalleled service to their guests. They are brand ambassadors, that not only go through the same training nationwide but understand and demonstrate the value of creating the customer experience through interaction and relationship building.

The Experience: Jersey Mike's  delivers guests their authentic submarine sandwich product in a setting that reflects the soothing atmosphere of life at the New Jersey shore. from the moment a guest enters their parking lot, the tone is set. The exterior of the buildings, nationwide, reflect the brand elements of color, logo and design build style. Parking lots, sidewalks windows are sparkling clean. Landscaping creates an outdoor atmosphere upon entering or for outside dining and is attractive and well maintained. Inside each franchise location has the same visual merchandising displays, interior design and decor so that no matter where you go in the country, the customer experience of being inside a Jersey Mike's is consistent.

Their Product: Jersey Mike's prides itself on a delivering their signature products, prepared exactly the same way, every time and on-time. The organization has built  their reputation on this. For this reason, their customers know, no matter what location they visit, they can count on the product they will receive.

 

wholesale printing & digital publishing

We make reaching your clients affordable with wholesale printing.

In addition to providing consulting and production services, we provide wholesale printing to our clients, so that they can reallocate funds to cover costs of mailing or distribution. Our range of wholesale printing includes direct mailers, window signage, stationery, brochures, pamphlets, postcards, large format printing, promotional items, decals, booklets, banners, catalogs, magazines, and more. We can even set up and manage an online asset collateral portal specific to your company if you have multiple locations.

Reduce your operating costs with wholesale printing for office supplies.

DIRECT MAILERS

  • EDDM Full Service

  • Postcards

  • Flyers

  • Brochures

  • Letters

GRAND FORMAT PRODUCTS

  • Adhesive Vinyl

  • Backlit Posters

  • Banner Stands

  • Bumper Stickers

  • Car Magnets

  • Fabric Banners

  • Flags

  • Indoor Banners

  • Large Posters

  • Mounted Canvas

  • Outdoor Banners

  • Sidewalk Signs

  • Signs

  • Table Covers

  • Tabletop Displays

  • Window Graphics

 

MARKETING PRODUCTS

  • 4D Lenticular Prints

  • Announcement Cards

  • Booklets

  • Bookmarks

  • Business Cards

  • CD and DVD

  • Calendars

  • Catalogs

  • Counter Cards

  • Custom Orders

  • Door Hangers

  • Envelope

  • Event Tickets

  • Flyers and Brochures

  • Folders (Full Color)

  • Greeting Cards

  • Letterheads

  • Linen Uncoated

  • Magnets

  • Marketplace

  • NCR Forms

  • Notepads

  • Plastic Cards

  • Postcards

  • Posters

  • Proofs

  • Roll Labels

  • Sample Request

  • Sell Sheets

  • Stickers

  • Table Tent Cards

  • Tear Off Cards

  • Trading Cards

  • Variable Data

  • Window Clings

SHORT RUN PROMO ITEMS

  • Buttons

  • Mugs

  • T-Shirts

  • Tote Bags

PACKAGING PRODUCTS

  • Business Card Boxes

  • Cube Boxes

  • Custom Boxes

  • Golf Ball Boxes

  • Hang Tags

  • Header Cards

  • Pillow Boxes

  • Print & Trim Boxes

  • Rack Cards

  • Roll End Tuck Top Boxes

  • Roll Labels

  • Sales Presentation Boxes

  • Wine Boxes

 

We'll create while you educate . . . with online digital publishing!

Click this link or below to see an example:

www.PoloLifeMagazine.com

Click this link or below to see an example:

www.LivingYourBestLifeMagazine.com

 


Promote your organization, business or practice with online magazines and newsletters.


Our publishing team can create customized publications that educate and/or promote your products and services to new and existing customers. We'll even help strategize ways to offset our clients' complete production costs. In conjunction with FlippingBook.com, we'll create your publication and post to your account, so it can be easily shared online through social media and email .


 

CONTACT US

We're ready to get started.

The path to better branding, more revenue and enhanced infrastructure begins with one meeting. Your customers are waiting for you to engage them at a whole new level, and we're ready to help you. Call today to learn how we can deliver a plan to improve your client touch points and take your organization to the NEXT LEVEL BUSINESS DEVELOPMENT.
 

TOUCH POINT CONSULTING

offices in:

Sea Girt, NJ                    New Hope, PA
 
TEL: 848-200-8957
FAX: 800-286-9508
Email
 
 

ฉCopyright 2016 -2019, Touch Point Consulting is a division of AD & CC, a 501(C3) in good standing.  All Rights Reserved.