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WE'RE READY TO HELP YOU GROW
YOUR BUSINESS! cALL: 848-200-8957
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We provide our clients with a 360บ view
of how their marketing, operations and client experiences impact
their bottom line.
We then develop a plan for
NEXT LEVEL BUSINESS DEVELOPMENT.
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We provide the insight you need for growth.
For over 27 years, with extraordinary business acumen, we have
provided NEXT LEVEL BUSINESS DEVELOPMENT services to a
client base that spans multiple industries ranging from
start-ups to franchise organizations, small businesses and
Fortune 500 companies.
Our firm is comprised of efficiency experts in marketing,
communications, operations and business development.
We work with your executive team, internal resources and
external vendor partners to fully support your growth
initiatives. We participate in strategic planning meetings,
gather competitive intelligence, and provide customer touchpoint performance evaluations. Then we create communications,
marketing and advertising plans that are specifically designed
to boost revenue and create better visibility.
We offer high-end agency work at a fraction of the cost.
We believe that when your business thrives, so too, does the
community.
TOUCHPOINT's consulting offers high-end agency
work at a fraction of the cost. Your
NEXT LEVEL BUSINESS DEVELOPMENT plan is a flat rate determined
on the scope of your needs at the
initial meeting. You can then select flat rate retained
services that are hourly, weekly or monthly based on the
capacity that you need us to work . . . independently or in conjunction with your
team to implement your plan and prepare deliverables.
Call today to learn how we can deliver a plan to improve
your client touchpoints and take your organization to the
next level of business development.
Case in point:
The
Starbucksฎ Success Story
Starbucksฎ is an industry leader who mastered the
complete 360ฐ
approach to customer touchpoints, which is the basis of
its short and long-term success.
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Attracting customers through
pre-engagement
marketing and communication tactics
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Driving revenue through superior customer
engagement
and employing friendly
knowledgeable staff
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Building extraordinary customer loyalty and
retention through
post-engagement
communication
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We create turn-key programs that improve every
touchpoint with your customers.
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It's our business to understand your business.
A consulting session with
TOUCHPOINT
will empower you
with a plan and approach for business growth. First we
schedule a complimentary meeting to determine where we
can add value, and if we can be the right fit for your
organization's needs.
Next, once engaged, we research and create a flat rate
NEXT LEVEL BUSINESS DEVELOPMENT plan providing
you with a 360ฐ
evaluation of your customer touchpoints, and how they are having an impact on your bottom
line.
By carefully reviewing each area of your organization's
touchpoints
(pre-engagement
experience,
engagement
and
post-engagement
experience) a
NEXT LEVEL BUSINESS DEVELOPMENT
plan can be created outlining necessary
improvements.
Your delivered plan will:
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Define New Revenue Opportunities
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Identify Cost-Savings Opportunities
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Outline Competitive Advantages
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Suggest Branding & Positioning Improvements
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A 360บ Approach
To Customer touchpoints
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We plan for your immediate and long-term growth goals.
Your business will be in good company.
Our 27 year client base spans major industries, including automotive,
agriculture, chemical, construction, defense, dental, education, energy,
financial services, finance, food, healthcare, hospitality, information,
insurance, legal, manufacturing, mass media, private practice, retail,
telecommunications, and travel.
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Alberta Smyth
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Allegra Print & Imaging
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Allenwood General Store
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Allentown, NJ
Chamber of Commerce
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All State Investigations
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Allied Dental
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American Construction
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Ann Taylor Corp.
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ASI Group USA
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Berlitz International
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BeginYour.com
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Bioguard
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BioLab, Inc.
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Brian's Autos
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Bucks Life Magazine
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Burke Pump
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Catholic Charities
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Christine Granta, CPA
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Club Metro, USA Franchise
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Corim Coffee
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Colts Neck Polo Association
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Creative Agency
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DeSantis Trucking
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Elvina's Catering
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Etre Day Spa
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Emley's Hill Church
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ETS
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Foundation to Save the Jersey Shore
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Gilette Marketing
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Girl Scouts of Western Monmouth County
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Great Lakes Chemical Corp.
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Grinnell Block
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Hampton Forge, Ltd.
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JBA Architects
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Jersey Mike's Franchise Systems, Inc.
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Jersey Shore Business Report
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Jersey Shore Woman Magazine
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JD Foundation
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Joanne Custom Finishing
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Kara Homes
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KMB Design Group, LLC
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Locust Financial
Advisory
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Matlen Silver
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MediVault
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MegaSoft
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Merck
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Mental Health Assoc. of Monmouth County
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Merle Norman
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Meridian Healthcare
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Merrill Lynch
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Michael Stumpf and Associates
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Monmouth County Food Bank
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Monmouth Test Preparatory Services
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Monmouth University
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Monmouth University Library Association
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Monmouth Park Charities
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Monmouth County SPCA
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MRB Insurance Company
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My Pour Pal
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NeedMe.com
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NJSA
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Nu Wav & Net Wav Marketing
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Oasis Foods Company
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Open Space Pace Organization
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Palace Tours
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Pasch Realty
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Pinkerton Capital Management
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Polo Life Magazine
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Proforma
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Prudential
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Riding High Farm
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Rita's Water Ice Franchise Company
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Rosetta Marketing
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Roosevelt Investments
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RSSI GlobeTech
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Rumson Football Touchdown Club
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RTS Training
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Shore Construction and Design, Inc.
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SMI
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Stafford Smith
Realty
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Stonehouse, Virginia
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Tarantin Tank
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The Creative Group
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The Main Events
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Tinicum Park Polo Club
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Tiny World Nursery School
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Travel Daddy
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United Way Foundation
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Vipar
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Vizzini
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Vytran Corporation
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Woods Fine Furniture
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Wooley Homestead Restoration
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Women's Living Magazine
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World Builders
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World Development Group
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YMCA Monmouth County
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Zenith Marketing Group
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ZooToo.com
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We deliver solutions to your greatest challenges.
Now more than ever, it's critical for you as a business leader
to conduct a quarterly status review of your organization.
TOUCHPOINT takes your business to the next level of growth
with an objective
360ฐ
evaluation of how your marketing,
operations and customer experiences are impacting your bottom
line against your industry competitors.
Our programs are designed to boost revenue, identify
cost-savings opportunities, improve operating efficiencies and
create better business visibility in your market place with:
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Strategic
marketing
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Brand
development
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Competitive
intelligence
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Customer
experience improvement
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Operating
infrastructure enhancements
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New
business development in vertical and horizontal markets
We implement positive change.
Within 1 week of meeting with you and your staff, we will
deliver a
NEXT LEVEL BUSINESS DEVELOPMENT
plan that will outline specific tactics that can be taken to
improve your marketing, operations and customer experience.
Once delivered, your organization has a plan that reveals how
each touchpoint is impacting your bottom line.
Using your evaluation plan, you can select the tactics to be
pursued, and we will provide you with an actionable agenda.
From there, your action plan for next level development is
identified and ready for implementation by your team or ours.
TOUCHPOINT's team
members can provide you with the added support you need to
implement each aspect of your plan. We will work independently
or seamlessly with your in-house staff, allowing you and your
team to stay focused on the tasks at hand while we:
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Produce
project deliverables independently and/or in conjunction
with your internal staff
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Manage
internal resources and related outside vendors to meet plan
milestones
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Provide
timely reporting related to the plan's business development
goals
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We work independently or in
conjunction with your in-house team.
We're here to continually support
you and your staff through each area
of improvement that you're ready to
implement.
We can support your in-house staff,
ensuring that they meet critical
milestones for plan execution, or we
will provide complete turn-key
delivery of all programs with on
time management at flat hourly,
daily or monthly rates to fit your
budget. |
PRE-ENGAGEMENT EXPERIENCE |
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ENGAGEMENT EXPERIENCE |
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POST-ENGAGEMENT EXPERIENCE |
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MARKETING
& ADVERTISING |
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CUSTOMER
EXPERIENCE |
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OPERATIONS
& DATA MANAGEMENT |
Industry Insight &
Competitive Intelligence Reports |
Business Copywriting & Brand
Repositioning |
Refresh Customer Facing & Corporate Collateral |
National & Local Marketing Campaigns |
Quarterly Strategic Marketing Plans/
Budgeting |
Product, Service & Brand Awareness
Evaluations |
Universal Theme & Messaging Consistency |
Radio, TV Commercial & Outdoor Ad Development |
Design
Refresh & Development of Online Content |
Organic SEO Strategies |
Email Blast/Social Media
Campaign Creation |
Direct Mail Campaigns Development |
B2B Marketing &
Relationship Building |
Segmented & Cross Media Marketing Tactics |
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Customer Environment Experience Creation |
POS Display Design |
Signs, Banners & Tradeshow Element Design |
Retail Customer Traffic Flow |
Customer/Staff Interaction Communication |
Customer Retention Program Creation |
Staff Training Tools |
Customer Service Performance Evaluations |
Follow-Up Customer Service Program
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Product/Service Quality & Longevity
Evaluations |
Loyalty Program Development for Referrals |
Loyalty Program
Tracking |
Ease of Product
& Service Access by
Customers |
Billing
Processes & Efficiencies Evaluations |
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Cost Savings Analysis |
ROI
of Channels/Vehicles for Brand Awareness |
Sales Team Effectiveness Evaluations |
Product/Service Performance Evaluations |
Gift Card Program & Operating System
Creation |
Response Tracking Evaluation &
Development |
Workflow Process Efficiencies |
Sales Verticals Evaluations & Strategic
Planning |
Identify New Product Development Needs |
Online Ordering & Collateral Management |
Vendor Coordination & Procurement |
Employee Training Tools |
Employee Responsibility
Efficiency Evaluations |
New Product Development & Market
Placement |
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END-TO-END MARKETING CAMPAIGN DEVELOPMENT
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Creative Design,
Production, Printing, Advertising Placement & Budget
Management
DENTAL
ORGANIZATION WITH 46 MULTI-BRAND PRIVATE PRACTICES
ANNUAL
CLIENT COST SAVINGS SUMMARY EXAMPLE
_________________________________________________________________________________________________________________________
RETAIL
BUSINESS WITH MULTIPLE STORES
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We can create or put the finishing touches on your customer environment
experience.
For our
brick and mortar clients, the customer experience begins the moment a
person enters the parking lot. What is the impression - the impact
that your grounds, building exterior, interior paint colors, decor and
space flow create in the mind of an existing or potential customer? We
work with landscape architects, commercial interior designers, visual
merchandisers and professional builders who specialize in retrofitting
existing spaces to ensure that your brand, message and professionalism
is reflected in the environment that your customers will decide how they
will spend their money with you and on your products.
TOUCHPOINT's
team
members can provide:
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Initial
impression space evaluations
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Competitor space analysis
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Collective master plan
recommendations for improvements to exteriors and interiors
by licensed industry experts
Case in point:
The
Jersey Mike'sฎ Success Story
Jersey Mike'sฎ is another
example of a franchise industry leader who mastered the
complete 360ฐ
approach to customer touchpoints, which is the basis of
their organization's short and long-term success.
-
Attracting customers through
pre-engagement
marketing and communication tactics
-
Driving revenue through superior customer
engagement
and employing friendly
knowledgeable staff
-
Building extraordinary customer loyalty and
retention through
post-engagement
communication
Learn
why their customer experience environment created the brand.
The People:
Jersey Mike'sฎ employees
are polished and pleasant, providing unparalleled service to
their guests. They are brand ambassadors, that not only go
through the same training nationwide but understand and
demonstrate the value of creating the customer experience
through interaction and relationship building.
The Experience:
Jersey Mike'sฎ delivers
guests their authentic submarine sandwich product in a setting that
reflects the soothing atmosphere of life at the New Jersey shore. from
the moment a guest enters their parking lot, the tone is set. The
exterior of the buildings, nationwide, reflect the brand elements of
color, logo and design build style. Parking lots, sidewalks windows are
sparkling clean. Landscaping creates an outdoor atmosphere upon entering
or for outside dining and is attractive and well maintained. Inside each
franchise location has the same visual merchandising displays, interior
design and decor so that no matter where you go in the country, the
customer experience of being inside a
Jersey Mike'sฎ
is consistent.
Their Product:
Jersey Mike'sฎ prides itself
on a delivering their signature products, prepared exactly the same way,
every time and on-time. The organization has built their
reputation on this. For this reason, their customers know, no matter
what location they visit, they can count on the product they will
receive.
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We make reaching your clients affordable with wholesale printing.
In addition to providing
consulting and production services, we provide wholesale printing to our
clients, so that they can reallocate funds to cover costs of mailing or
distribution. Our range of wholesale printing includes direct mailers,
window signage, stationery, brochures, pamphlets, postcards, large
format printing, promotional items, decals, booklets, banners, catalogs,
magazines, and more. We can even set up and manage an online asset
collateral portal specific to your company if you have multiple
locations.
Reduce your operating costs with wholesale printing for office supplies.
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DIRECT MAILERS
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EDDM Full
Service
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Postcards
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Flyers
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Brochures
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Letters
GRAND FORMAT
PRODUCTS
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Adhesive
Vinyl
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Backlit
Posters
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Banner
Stands
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Bumper
Stickers
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Car
Magnets
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Fabric
Banners
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Flags
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Indoor
Banners
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Large
Posters
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Mounted
Canvas
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Outdoor
Banners
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Sidewalk
Signs
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Signs
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Table
Covers
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Tabletop
Displays
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Window
Graphics
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MARKETING PRODUCTS
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4D
Lenticular Prints
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Announcement Cards
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Booklets
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Bookmarks
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Business
Cards
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CD and DVD
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Calendars
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Catalogs
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Counter
Cards
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Custom
Orders
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Door
Hangers
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Envelope
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Event
Tickets
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Flyers and
Brochures
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Folders
(Full Color)
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Greeting
Cards
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Letterheads
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Linen
Uncoated
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Magnets
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Marketplace
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NCR Forms
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Notepads
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Plastic
Cards
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Postcards
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Posters
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Proofs
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Roll
Labels
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Sample
Request
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Sell
Sheets
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Stickers
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Table Tent
Cards
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Tear Off
Cards
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Trading
Cards
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Variable
Data
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Window
Clings
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SHORT RUN PROMO ITEMS
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Buttons
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Mugs
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T-Shirts
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Tote Bags
PACKAGING PRODUCTS
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Business
Card Boxes
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Cube Boxes
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Custom
Boxes
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Golf Ball
Boxes
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Hang Tags
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Header
Cards
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Pillow
Boxes
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Print &
Trim Boxes
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Rack Cards
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Roll End
Tuck Top Boxes
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Roll
Labels
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Sales
Presentation Boxes
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Wine Boxes
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BOUTIQUE MAGAZINE & Digital publishing |
Promote your organization, business or practice with
online magazines and newsletters.
Our
publishing team can create customized publications that
educate and/or promote your products and services to new
and existing customers. We'll even help strategize ways
to offset our clients' complete production costs. In
conjunction with
FlippingBook.com, we'll
create your publication and post to your account, so it
can be easily shared online through social media and
email . |
Polo
Life |
Destination Domain |
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We're ready to get started.
The path to better
branding, more revenue and enhanced infrastructure begins with one
meeting. Your customers are waiting for you to engage them at a whole
new level, and we're ready to help you. Call today to learn how we
can deliver a plan to improve your client touchpoints and take your
organization to the
NEXT LEVEL BUSINESS DEVELOPMENT.
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TOUCHPOINT
offices in:
Sea Girt, NJ
New Hope, PA |
Tampa, FL Orlando,
FL |
TEL: 848-200-8957 |
FAX:
800-286-9508 |
Email |
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